Solar-ash ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website solar-ash.com or engage with our services.
Information We Collect
We collect information that you voluntarily provide to us when you:
- Submit a workshop booking request through our forms
- Contact us via email regarding services or inquiries
- Subscribe to any newsletters or updates
- Participate in our workshops or events
This information may include your name, email address, and any additional details you choose to share in message fields.
Automatically Collected Information
When you access our website, we may automatically collect certain information about your device and browsing activity. This includes:
- Browser type and version
- Operating system
- Pages visited and time spent on those pages
- Referring website addresses
- General geographic location based on IP address
This data is collected through cookies and similar tracking technologies as described in our Cookies Policy.
How We Use Your Information
We use the information we collect to:
- Process and respond to your workshop booking requests
- Communicate with you about our services, schedules, and updates
- Improve our website functionality and user experience
- Analyse website traffic and usage patterns
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements
- When required by law or to respond to legal process
- To protect our rights, privacy, safety, or property
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Booking request data is typically retained for two years to facilitate repeat customers and maintain workshop records.
Your Rights
Depending on your location, you may have rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your information
- The right to withdraw consent where processing is based on consent
To exercise these rights, please contact us using the details provided below.
Security Measures
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our website after any changes indicates your acceptance of the modified policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Solar-ash
42 Ceramic Lane
Braamfontein, Johannesburg
Gauteng 2001, South Africa
[email protected]