Solar-ash recognises the importance of the General Data Protection Regulation (GDPR) and is committed to protecting the personal data of individuals within the European Economic Area (EEA) who interact with our website and services.
Data Controller
For the purposes of GDPR, Solar-ash acts as the data controller for personal information collected through this website. Our contact details are:
Solar-ash
42 Ceramic Lane
Braamfontein, Johannesburg
Gauteng 2001, South Africa
[email protected]
Legal Basis for Processing
We process personal data under the following legal bases:
- Consent: When you submit a booking request or contact form, you consent to our processing of your data to respond to your inquiry
- Contractual necessity: Processing necessary to fulfil workshop bookings and related services
- Legitimate interests: Analysing website usage to improve our services, provided this does not override your fundamental rights
Your Rights Under GDPR
If you are located in the EEA, you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of the personal data we hold about you. We will respond to such requests within one month.
Right to Rectification
You have the right to request that we correct any inaccurate personal data we hold about you without undue delay.
Right to Erasure
You have the right to request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
Right to Restrict Processing
You have the right to request that we limit the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to Object
You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent
Where we rely on consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Exercising Your Rights
To exercise any of these rights, please contact us at the address provided above. We may need to verify your identity before processing your request. We will respond to your request within one month, though this period may be extended by a further two months for complex requests.
International Data Transfers
As we are based in South Africa, any personal data you provide may be transferred to and processed outside the EEA. We take appropriate measures to ensure that any such transfers comply with GDPR requirements and that your personal data remains protected.
Data Protection Officer
Given the nature and scale of our operations, we have not appointed a dedicated Data Protection Officer. However, all data protection queries can be directed to our general contact address, and we will respond appropriately.
Complaints
If you believe that we have not complied with your data protection rights, you have the right to lodge a complaint with a supervisory authority in the EU Member State where you reside, work, or where the alleged infringement took place.
Updates to This Notice
We may update this GDPR compliance notice periodically. Any changes will be posted on this page with an updated date.